FAQ

Ephedra Outlet FAQ - Frequently Asked Questions about Ephedra Outlet Products and Services

Q. How do I place my order?
A. Orders can be placed using our secure online ordering system. Orders can also be placed by phone (1.800.864.0093). Phone orders can be placed Monday-Friday 9:00 to 5:00 central time. You can also request a callback using our live chat feature.

Q. How do I get FREE Ground Shipping?
A. Free shipping applies to all US orders over $99 using UPS ground or USPS to Alaska, Hawaii, and U.S. Military FPO/APO's. Once you have more than $99 in your shopping cart, click Checkout and under shipping options, select Free Ground Shipping (over $99) from the shipping method box.

Q. How secure is your ordering system?
A. EphedraOutlet.com uses technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches our secure server. This information cannot be decrypted during transit. We also use Hacker Safe to test the vulnerability of our network daily. This keeps your personal data safe once it is on our computers. Additionally, all customer credit card numbers are automatically deleted from our servers after 30 days.

Q. Will my name be added to third party email lists?
A. No, we never share our customer’s email addresses with any third parties.

Q. Can shipping costs be negotiated?
A. In the case of large orders with shipping costs exceeding $25.00, we can provide a custom quote to ship your large order.

Q. Will my order make it through customs in my country?
A. Because EphedraOutlet.com ships all over the world, we cannot possibly become experts on every country’s customs rules and regulations. It is your responsibility to know the laws of your country. If you place an order and the package is refused by customs, it is customary for you to receive a letter by mail informing you that the package was returned to us. If we receive the goods back we will notify you immediately by email and issue a refund back to your credit card.

Q. Do you accept returns and if so, how do I return my order?
A. We accept returns of unopened sealed products within 30 days of purchase. Products must be in resalable condition. All shipping charges on refunds will be your responsibility unless the return is due to a mistake on our part.